At Isidro Explores, we strive to provide high-quality outdoor and travel gear to our customers. However, if you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure a hassle-free experience.

1. Eligibility for Returns

You may request a return if:

  • The item is defective, damaged, or incorrect upon delivery.
  • The request is made within 7 days of receiving the order.
  • The item is unused, in its original packaging, and includes all tags and accessories.

We do not accept returns for:

  • Items that show signs of use or wear.
  • Items returned after 7 days from the delivery date.
  • Change of mind or personal preference.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us at [email protected] with your order details, reason for return, and clear photos (if applicable).
  2. Our support team will review your request and provide further instructions.
  3. If approved, we will arrange for a pickup or provide the return address where you can send the item.
  4. Once we receive and inspect the returned item, we will process your refund.

3. Refund Policy

  • Refunds are processed only in cash and will be issued when the return is successfully completed.
  • If your order was Cash on Delivery (COD), the refund will be arranged in cash upon return pickup or another agreed method.
  • Refunds may take 5-7 business days to process after the returned item is received and inspected.

4. Exchange Policy

Currently, we do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

5. Contact Us

For any return or refund requests, please reach out to our support team at [email protected] with your order number and issue details.

We appreciate your understanding and look forward to serving you again!